Customer care
Delivery & returns
Delivery
| Option | Time | Cost |
|---|---|---|
| Nairobi rider | Same day (order by 1pm) or next day | KSh 300 · free over KSh 5,000 |
| Countrywide courier | 1–3 working days | KSh 550 |
| Studio pick-up | Next working day | Free |
You’ll receive an SMS when your order is dispatched, with your rider or courier tracking details.
Payment
Pay securely with M-Pesa (STK push to your phone), Visa or Mastercard. Prices are in Kenya shillings and include VAT where applicable.
Returns & exchanges
- Return unworn pieces with tags attached within 7 days of delivery.
- Size exchanges are free — we’ll collect in Nairobi and send the new size together.
- Refunds go back to your M-Pesa number or card within 3 working days of us receiving the item.
- For hygiene reasons, bodysuits must be returned with the protective liner intact.
To start a return, contact us with your order number.
Policy text is a template — confirm terms before launch.